Refund Policy

  • At 24instore, we are committed to providing a seamless shopping experience for our valued customers. We understand that situations may arise where you need to cancel an order or request a refund. Our Cancellation and Refund Policy is designed to address such instances and ensure clarity and fairness in the process.

  • CANCELLATION POLICY:

  • ORDER CANCELLATION BEFORE SHIPMENT:

    • If you decide to cancel your order before it has been shipped, please contact our customer support team at 24instore@gmail.com.
    • We will make every effort to accommodate your request. However, please note that once an order is processed, it may not be possible to cancel it before shipment.
    • If your cancellation request is approved, any payments made will be refunded to you using the original payment method.

  • CANCELLATION AFTER SHIPMENT:

    Once your order has been shipped, it cannot be canceled. However, you may still be eligible for a refund by initiating a return according to our Return Policy.

  • REFUND POLICY:

  • ELIGIBILITY FOR REFUND:

    • The product(s) received is defective, damaged, or not as described.
    • Your cancellation request for an order before shipment is approved.
    • Refunds will not be provided for change of mind or if the product(s) are returned damaged due to mishandling.

  • REFUND PROCESS:

    • To request a refund, please contact our customer support team within 7 days of receiving the product(s).
    • Provide relevant order details and reasons for the refund request.
    • If your request is approved, we will provide instructions for returning the product(s).
    • Once we receive and inspect the returned item(s), we will process your refund within 10 days.
    • Refunds will be credited to the original payment method used for the purchase, unless otherwise specified.

  • NON-REFUNDABLE ITEMS:

    Products that are broken or damaged due to mishandling or misuse by the customer may not be eligible for refunds. We encourage customers to inspect their items upon receipt and report any damages promptly for resolution.

  • POLICY UPDATES:

    24instore reserves the right to amend or update this Cancellation and Refund Policy as needed without prior notice. We encourage you to review this policy periodically for any changes.

    For further assistance or inquiries regarding cancellations and refunds, please reach out to our dedicated customer support team at 24instore@gmail.com